Terms and Conditions

(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity (§ 13 BGB). 

(1) The following regulations concerning the conclusion of the contract apply to orders via our Internet shop https://heidelbaer.de .

(2) In the event of the conclusion of the contract, the contract is concluded with

is achieved.

(3) The presentation of the goods in our internet shop does not represent a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.

(4) Upon receipt of an order in our internet shop, the following regulations apply: The consumer makes a binding offer to conclude a contract by successfully completing the ordering procedure provided in our Internet shop.

The order is placed in the following steps:

1) Selection of the desired goods

2) Confirm by clicking on the "Order" buttons 

3) Check the information in the shopping cart

4) Press the button "Checkout". 

5) Login to the Internet shop after registration and entering the login details (e-mail address and password). 

6) Re-examination or correction of the respective entered data.

7) Binding dispatch of the order by clicking on the button "order with costs" or "buy".

Before the binding sending of the order, the consumer can return to the Internet site where the customer's details are recorded and input errors are corrected or the order process is cancelled by closing the Internet browser by pressing the "Back" button in the Internet browser used by him after checking his details. We confirm receipt of the order immediately by an automatically generated e-mail ("order confirmation"). With this we accept your offer. 

(5) Storage of the contract text for orders via our Internet shop : We store the contract text and send you the order data and our general terms and conditions by e-mail. You can also view the AGB at any time at https://shop.heidelbaer.de/AGB/. You can view your past orders in our customer area under My Account --> Order History.

(1) The prices quoted include the statutory value added tax and other price components. Any shipping costs shall be added.

(2) Our games may only be ordered in household quantities. The promo number is limited to 1-3 units per consumer.

(3) The consumer has the possibility of payment through PayPal, credit card, ApplePay, GooglePay, MicrosoftPay, GiroPay, SOFORT.

(4) If the consumer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment. The delivery takes place in Germany at the latest within 5 working days. Outside of Germany this strongly depends on parcel services and national regulations, so we cannot guarantee the same speed. In the case of payment in advance, the period for delivery begins on the day after the payment order is sent to the bank responsible for the transfer and for all other payment methods on the day after the contract is concluded. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period shall end on the next working day. 

(2) The risk of accidental loss and accidental deterioration of the sold item shall not pass to the buyer until the item is handed over to the buyer, even in the case of sale to destination.  

(3) By the so-called preorder it is possible to pre-order articles before their official release date. For the sake of clarity, it should be noted that pre-ordered articles, however, cannot be delivered nor do they have to be paid for before the official release date. As soon as all pre-ordered articles of an order are available for delivery, a request for payment via the payment method selected at the time of pre-ordering will be sent via e-mail. After we have received the payment, the articles will be shipped.

We reserve the right of ownership of the goods until the purchase price has been paid in full. 

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Right of revocation for consumers

Consumers are entitled to a right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his self-employed professional activity: 

Cancellation policy

You have the right to revoke this contract within fourteen days without giving reasons. 

The revocation period is fourteen days, starting from the day on which you or a third party designated by you, other than the carrier, have taken or has taken possession of the goods. 

In order to exercise your right of withdrawal, you must

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form, which is not mandatory. 

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. 

We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. No refund is possible for opened goods.

You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. 

The goods must be returned to us unopened and in their original packing.
You shall bear the direct costs of returning the goods.

End of the cancellation policy 

To :
HeidelBÄR Games GmbH
Heiko Eller-Bilz
Hauptstr. 107
D-63897 Miltenberg
E-Mail info@heidelbaer.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of the consumer(s)

_____________________________________________________

Address of the consumer(s)


_____________________________________________________

Signature of the consumer(s) (only for paper notification)

__________________

Date

__________________

(*) Delete as applicable.

The statutory warranty regulations apply. 

German and English are the only languages of contract available.

Status of the AGB Oct.2019

Free AGB created by agb.de